We are excited to share with you PA 2-1-1 Northwest’s first Annual Report.
Before 2-1-1 was available, many people in our local communities struggled to find the resources they needed. Many folks just didn’t know where to even start. That has all changed now that we are able to provide an up-to date, quality service for people in need. While we will continue to grow and improve service, we have already accomplished a lot in our first year:
MAKING IT EASIER FOR PEOPLE TO FIND HELP
Because most communities did not have a comprehensive, up-to-date listing of available social series, 2-1-1 has become recognized as the easy to remember, go-to resource for individuals and families in need of local support services in the Northwest region. Last year, PA 2-1-1 Northwest received 7,461 contacts.
CONNECTING MORE PEOPLE WITH RESOURCES
Having officially launched in May 2017 with only three counties, we are well on our way to bringing 2-1-1 to all 12 counties in the Northwest Region, so even more of our community members can connect with the resources they need to continue on a path to self-sufficiency.
IMPROVING THE 2-1-1 EXPERIENCE
People prefer to access information in different ways. In addition, this service is available 24/7 through the mode in which people choose to communicate - phone, text, chat or website. 2-1-1 is the place to turn for assistance finding basic needs, recovery after disaster or support through life transitions. Thanks to our network of supporters - funders, United Ways, county governments, human service providers and other corporate, labor, academic, and community partners - who made it possible for 2-1-1 to be the place to turn for those who don’t know where to turn for help.