211 Helpline

united way 211 web v3

Whether you need help finding childcare, food assistance, care for an aging parent or utility assistance, 211 is where to turn. Our trained resource navigators specialize in finding you the help you need, for any of life’s tough situations, from our comprehensive (and ever-growing) database of social services.

 211 Data

For the latest data on United Way's 211 Helpline please visit thePA Counts 211 website, powered through United Way by the Health Communication Research Laboratory at Washington University in St. Louis.

Blog: From hello to help, 211 is here

Data for Erie County

Year

Calls

Chat

Text

TOTAL

2017

3,498

45

94

3,665

2018

3,142

95

29

3,598

2019

3,243

67

335

3,645 

2020

2,692

47

320

3,059 

2021

3,935

61

596

4,592 

2022

2,552

124

594

3,270

2023

3,034

61

 723

3,818

TOTAL

19,062

439

1,968

21,829