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Whether you need help finding childcare, food assistance, care for an aging parent or utility assistance, 211 is where to turn. Our trained resource navigators specialize in finding you the help you need, for any of life’s tough situations, from our comprehensive (and ever-growing) database of social services.
Released in February 2021, this guide will provide you with all you need to know about the 211 helpline in the Northwest PA region including background, data and trends. Download the Guide
For the latest data on United Way's 211 Helpline please visit the PA Counts 211 website, powered through United Way by the Health Communication Research Laboratory at Washington University in St. Louis.
| Year | Calls | Chat | Text | TOTAL | |
|---|---|---|---|---|---|
| 2017 | 3,498 | 45 | 94 | 3,665 | |
| 2018 | 3,142 | 95 | 29 | 3,598 | |
| 2019 | 3,243 | 67 | 335 | 3,645 | |
| 2020 | 2,692 | 47 | 320 | 3,059 | |
| 2021 | 3,935 | 61 | 596 | 4,592 | |
| 2022 | 2,552 | 124 | 594 | 3,270 | |
| TOTAL | 19,062 | 439 | 1,968 | 21,829 |
United Way 2023 Membership Requirements Completed
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