From hello to help United Way's 211 Helpline is Here.

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211 HELPLINE

Whether you need help finding childcare, food assistance, care for an aging parent or utility assistance, 211 is where to turn. Our trained resource navigators specialize in finding you the help you need, for any of life’s tough situations, from our comprehensive (and ever-growing) database of social services.

United Way's Guide to 211 Helpline

Released in February 2021, this guide will provide you with all you need to know about the 211 helpline in the Northwest PA region including background, data and trends. Download the Guide

211 Data

For the latest data on United Way's 211 Helpline please visit the PA Counts 211 website, powered through United Way by the Health Communication Research Laboratory at Washington University in St. Louis.

View United Way of Erie County's 211 Bi-Annual Trend Report

Blog: From hello to help, 211 is here

united way 211 web v3

Data for Erie County

Year Calls Chat Text  Email TOTAL
2017 3,498 45 94 28 3,665
2018 3,142 95 29 344 3,598
2019 3,243 67 335 - 3,645
2020 2,692 47 320 - 3,059
2021 3,935 61 596 - 4,592
TOTAL 16,510 315 1,374 372 18,559