MY Free Taxes

After much consideration, United Way has decided it will no longer continue in the role of IRS VITA Grant applicant/recipient and Erie County coalition leader.

For Tax Season 2024: Filing through United Way My Free Taxes, a free online tax preparation program that filers can do on their own, with both phone and email support. For those individuals who do not have online access, computer and printer access is available at all Erie County Public Library locations. 

United Way provides MyFreeTaxes® to help people easily and accurately file their own federal and state taxes for free.  There are no income limits to using MFT, and you are able to file from the comfort and privacy of your own home!  Our secure software walks you through the filing process and screens for common tax deductions and credits for which you may be eligible, such as the Earned Income Tax Credit or the Child Tax Credit. You can also use MyFreeTaxes to claim missed stimulus payments!

Filing assistance is available via the MFT Helpline, in which filers can speak with a live, IRS trained and certified tax preparer, at 1.866.698.9435 from 10am – 6pm daily during the tax season.  Filers can also email questions to

Filers can also visit, dial 211 or text your ZIP code to 898-211 to be referred to the service and a wide range of additional social service resources.

Please be advised that the MyFreeTaxes website will officially open and allow a user to file their taxes when the IRS officially begins accepting returns on January 29, 2024.  The site will not allow you to prepare your taxes until that time. As a reminder, MyFreeTaxes is completely free, confidential and available to anyone in Erie County regardless of income thanks to United Way of Erie County.

MFT with UW logo

Visit to file your tax returns.

  • Contacting IRS customer service at (844) 545.5640 to make an appointment at the Taxpayer Assistance Center, 1314 Griswold Plaza, Room 105, Erie PA 16501. The local number is (814) 456-8967.