211 Day is a day dedicated to raising awareness about the value of the PA 211 Helpline and how it supports our community.
For those unfamiliar, 211 is a free, 24/7 helpline that connects people to local resources. Think of it as a social service bridge. With so much information available online, finding the right help and knowing where to turn can feel overwhelming. 211 simplifies that process by connecting callers with a trained resource navigator who listens and helps identify the organization or agency best suited to meet their needs.
United Way of Erie County launched this service in Erie County in 2017. Since then, the 211 Helpline has responded to more than 65,000 requests across Northwest Pennsylvania. In Erie County alone, the system connects residents to 740 services across 255 local agencies.
Andrew, a local veteran, was facing expenses related to utilities, transportation, and household needs. While he was aware of some assistance programs, they weren’t able to support his specific situation.
During his call to 211, a resource navigator connected Andrew with several veteran-specific services. He received assistance with a $200 sanitation bill and continues working with 211 to address his remaining expenses.
United Way Community School Directors also encourage families to use 211 as a tool for finding essential support. Whether a family needs help with housing, food, transportation, or other critical needs, Community School Directors empower them with the knowledge that 211 is free, confidential, and easy to use.
Help is available by calling 211, visiting pa211nw.org, using the chat feature, or texting a ZIP code to 898-211.
United Way’s 211 Helpline isn’t a service provider, it’s a lifeline, connecting people to the help they need, when they need it most.