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2-1-1 HELPLINE

Whether you need help finding childcare, food assistance, care for an aging parent or utility assistance, 2-1-1 is where to turn. Our trained resource navigators specialize in finding you the help you need, for any of life’s tough situations, from our comprehensive (and ever-growing) database of social services.

2017-18 at a Glance

United Way of Erie County provides funding to support 2-1-1 in Erie County only. But, serves as the leader for 2-1-1 in the Northwest region, making it possible for more than 7,500 NWPA callers to receive the help they needed in 2017.

united way 211 web v3
Month Calls Chat Text  Email TOTAL
May-17 155 3 1 0 159
Jun-17 321 2 1 5 329
Jul-17 358 2 3 3 366
Aug-17 473 10 6 9 498
Sep-17 424 7 6 4 441
Oct-17 288 8 7 5 308
Nov-17 239 5 8 1 253
Dec-17 1,240 8 62 1 1,311
Jan-18 533 15 29 2 579
Feb-18 151 4 16 5 176
Mar-18 198 3 22 2 225
Apr-18 226 6 28 2 262
May-18 261 9 42 1 313
Jun-18 232 2 25 0 259
Jul-18 248 14 17 0 279
Aug-18 274 9 36 3 322
Sep-18 195 2 33 0 230
Oct-18 283 5 34 1 323
Nov-18 274 17 36 0 327
Dec-18 267 9 26 1 303
Jan-March 2019 658 25 47 0 730
TOTAL 7298 165 485 45 7,993