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2-1-1 HELPLINE

Whether you need help finding childcare, food assistance, care for an aging parent or utility assistance, 2-1-1 is where to turn. Our trained resource navigators specialize in finding you the help you need, for any of life’s tough situations, from our comprehensive (and ever-growing) database of social services.

2017-18 at a Glance

United Way of Erie County provides funding to support 2-1-1 in Erie County only. But, serves as the leader for 2-1-1 in the Northwest region, making it possible for more than 7,500 NWPA callers to receive the help they needed in 2017.

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Month Calls Chat Text  Email TOTAL
May-17 155 3 1 0 159
Jun-17 321 2 1 5 329
Jul-17 358 2 3 3 366
Aug-17 473 10 6 9 498
Sep-17 424 7 6 4 441
Oct-17 288 8 7 5 308
Nov-17 239 5 8 1 253
Dec-17 1,240 8 62 1 1,311
Jan-18 533 15 29 2 579
Feb-18 151 4 16 5 176
Mar-18 198 3 22 2 225
Apr-18 226 6 28 2 262
May-18 261 9 42 1 313
Jun-18 232 2 25 0 259
Jul-18 248 14 17 0 279
Aug-18 274 9 36 3 322
Sep-18 195 2 33 0 230
Oct-18 283 5 34 1 323
Nov-18 274 17 36 0 327
Dec-18 267 9 26 1 303
Jan-March 2019 658 25 47 0 730
TOTAL 7298 165 485 45 7,993