From hello to help, 211 is here

Friday Feb 11th, 2022

Today is a day to celebrate all the life-changing ways United Way’s 211 helpline services the residents of Erie County, and to encourage more to utilize the service available to them. 

211 information and referral service is the social service equivalent of 9-1-1. People in need of social services can dial 211 24/7/365 from a landline or cell phone and reach a trained, professional resource navigator who will listen to the caller’s concerns and provide information on the appropriate nonprofit(s) that can assist the caller with their need(s).

211 helpline service for Erie County was initially launched by United Way of Erie County in May 2017. In 2023, United Way celebrates the sixth anniversary of this vital service being available to the residents of Erie County and beyond. Since launching the service, 42,292 contacts to 211 have been made in the Northwest PA region.

Real time data for our region is available on demand via the PA 211 Counts website and we encourage service providers to visit for the latest information from United Way on the helpline.

211 Video